Ordering And Payment

We hold customer service as one of our most valuable assets and will do everything we can to ensure your complete satisfaction. The guidelines of the ordering process is shown below.

Step 1 – Hover over and click on a category. Find an item you like and click on it to see more details.

Step 2 – From the details page, click on the thumbnail image to view corresponding product. Here, you are able to select the colour and the size and add them to your cart.

Step 3 – You now have three choices, “Continue Shopping” if you want to buy additional items from our website or click on “View Cart” to edit your order or “Checkout” to pay for the item you have selected.

Step 4 – When you are ready to purchase the item(s) in your Shopping cart, click on “Proceed to Checkout” button. If you are not logged on to the site, you will need to login in order to make a purchase. If you do not already have an account with us enter your name, address, telephone, etc to create an account.

Step 5 – Select a delivery method.

Step 6 – Choose your payment method.

Step 7 – You will be taken to the Order Confirmation Screen once your payment is confirmed. An order confirmation as well as order details will be sent to you by email. Please check spam mailbox if necessary, or you can contact us at info@filatocotton.com if there are any further enquiries.

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